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When you open an account with nino play, you share personal details with us — and we take that seriously. This policy covers exactly what we collect, why we collect it, and the choices you have over your own information at every step.
This policy applies to all personal information collected through your nino play account, including registration details, login activity, transaction records and any correspondence you send to our support team. When you use a local payment method — GCash, Coins. ph or Maya — the transaction reference and amount processed are stored as part of your account history. We do not sell that information to third parties. Data is retained for as long as your account remains active and for any additional period required to meet our legal obligations in the jurisdictions where our service is available. If you choose to close your account, you may request a review of what is retained and why. Access to nino play and the protections described here apply where local law permits. Pages that reference game content from Pragmatic Play, PlayStar, Joker or JDB relate to casino titles only; those studios supply game content and are not responsible for how your personal account data is handled. For payment records linked to GCash or Coins. ph deposits, the relevant transaction ID is visible in your account wallet history after login.
Not everything connected to your nino play experience falls under this single policy. Understanding what is inside and outside its scope helps you know exactly where to go when a question about your data comes up. Account access, in-platform transactions and support correspondence are all within scope. Third-party services that you connect independently — such as your GCash app or your bank's own interface — operate under those providers' separate terms.
All login events, session data and account changes made on nino play are covered. This includes profile updates, password resets and any device used to sign in to your account.
Deposit and withdrawal records processed through our platform — including GCash and Coins. ph references — are stored under this policy. The record shows the transaction ID, amount and timestamp visible in your wallet history.
Your game activity on titles such as Bingo 30 Ball, Pusoy Tournament or Limbo Crash is logged within your account history. This data is used to maintain your balance record, not shared externally for marketing.
When you leave nino play to complete a GCash or Maya transfer, that step is handled by the payment provider's own platform. Their terms and privacy practices apply there; this policy does not extend to those external environments.
You hold specific rights over the personal data linked to your nino play account. These are not abstract entitlements — each one maps to a concrete step you can take. You can review the details stored against your account by heading to the profile section after login; everything we hold that relates to your identity and contact information is shown there. If something is wrong — a misspelled name, an outdated email address, an incorrect phone number — you can correct it directly in account settings or raise a request through support. If you want to know why a specific piece of data was collected or how long it will be kept, send a query to our support team through the contact channel listed on this page. We aim to respond to data-related requests within a reasonable period, and we will tell you clearly if something cannot be changed due to a legal retention requirement.
Log in and open the profile section. Your stored name, contact details, linked payment methods such as GCash, and account history are visible there without needing to contact support.
Use the account settings page to update personal details directly. For changes that require identity verification — such as the name on your GCash-linked account — submit a correction request through support.
If you have a question about what data we hold, why we hold it or how long it stays on record, send a message to our support team. State your registered email and the specific detail you are asking about.
When you decide to close your account, we will explain which data is deleted, which is retained and the legal basis for any retention. Submit the request through the support channel; we will walk you through each step.
For any question about how your personal data is handled — whether it involves your account records, a GCash transaction reference or a request to correct stored details — the channels below are the right place to start. Include your registered email address in any message so we can locate your account record without delay.
Open the chat icon on any page of nino play while logged in. This is the fastest path for account data questions, corrections or requests to review what is stored against your profile.
Send a detailed data or privacy request to our support email address, found in your account dashboard under the Help section. Include your registered email and a clear description of the request.
The Help Centre in your account dashboard covers common privacy and data questions, including how to download your transaction history and how to update your linked payment method such as Coins. ph or GCash.
Understanding the practical measures behind this policy helps you use your account with confidence. Here is how we approach each of the key areas that affect your personal information.
Your information — including transaction references for GCash and Coins. ph deposits — is stored on secured servers. Retention periods follow our legal obligations in the regions where this service is available under local law. When the retention period ends, data is deleted or anonymised.
We use cookies to keep your session active, remember your account preferences and measure how pages are used. You can manage cookie settings through your browser. Turning off non-essential cookies does not prevent you from logging in or accessing your wallet history.
Login credentials are stored using industry-standard encryption. If you notice an unrecognised login event in your account history, contact support immediately through live chat. We do not ask for your password over chat, email or any other channel.
To request a correction or ask about deletion of specific data, contact support with your registered email and the detail in question. We will confirm what can be changed, what must be retained for legal reasons and the expected timeline for completing your request.
These are the questions we hear most often about how nino play handles personal data. If your question is not here, reach out through live chat or the support email address in your account dashboard.
We collect the details you enter during registration — name, email address, contact number and the payment method you link, such as GCash or Coins. ph. We also log login events and transaction records to maintain an accurate account history for you.
Transaction references processed through GCash are stored in your account wallet history and are not sold or shared with external parties for marketing. When the transfer itself passes through the GCash platform, that portion is handled under GCash's own privacy terms.
Log in and open the profile section in your account dashboard. Your stored personal details, linked payment methods and transaction history are all visible there. For a full data summary not shown in the dashboard, send a request through live chat or support email.
Yes. Minor corrections — such as a contact number or email address — can be updated directly in account settings after login. For changes that require identity verification, such as a name correction linked to your GCash account, submit the request through our support team.
When you close your account, most personal data is deleted. Some records — particularly transaction history — may be retained for a period required by applicable law in regions where our service operates. We will explain which data is kept and the reason when you request closure.
Yes. Your in-platform game activity, including sessions on Bingo 30 Ball, Limbo Crash or Pusoy Tournament, is logged as part of your account record and handled under this policy. That data is used to maintain your balance history and is not passed to game studios for their own use.